Refund Policy

SiliTray® will happily accept returns due to change of mind as long as a request to return is received by us within 7 days of receipt of the item and are returned to us in original packaging, unused and in resellable condition. Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to the used payment method. We will notify you once this has been completed through email. Total refund amount will not include the shipping cost that the customer paid for when the order was made.

SiliTray® will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim. Upon return receipt of items for warranty claim, you can expect SiliTray® to process your warranty claim within 7 days.Once warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)

Important: Please do not send your purchase back to the manufacturer as you will not be refunded.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds should take 3-5 business days before it reflect on you statement. If you haven’t received the refund after these amount of days, kindly contact your financial institution as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@silitray.com

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.

Important: Please do not send your purchase back to the manufacturer as you will not be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@silitray.com

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your items. Shipping costs are non-refundable. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.